Generate a Stream of Reviews
Nothing can give your brand more credibility or awareness than the B2B customer review. Use Base to identify value-driving journey moments and automate ASKs, so you have a review pipeline that is always freshly relevant.
Build trust and credibility to make experience a key differentiator
- Achieve personalization at scale to unlock a world of review asking triggers that come at the right time and place
- Deliver feedback to stakeholders that can build on it to increase value
- Create a constant pipeline of diverse reviews that drive growth for all
Know when and how to ASK to mobilize a review pipeline
- Go beyond NPS to evaluate customer experience and maturity
- Get notified when a review is delivered and track its impact
- Let teams independently nominate review candidates from within the CRM or platform
- Give teams access to a flow of relevant reviews that match their prospect’s profiles and business needs
Go from feedback to value, to loyalty & advocacy
- Demonstrate your commitment to your customers’ success to build trust
- Deliver issue-centered reviews to your internal teams to help improve performance
- Use in-platform review mechanisms and automated triggers to flag opportunities & act upon them
- Build credibility by letting customers know that their input has made an impact
Track, measure & report on the impact of your outreach on the business
- Be geared to report on the progress of your review program to support its growth
- Use our integrated platform to track the impact of your efforts on business goals
Launch a review program that flows with value
Ensure a constant flow of credible reviews to differentiate on experience
Ensure your organization stands out as one that customers trust & benefit from over the long run.
Automate workflows & leverage best practices & templates
Our customers are getting remarkable results with our platform’s inbuilt workflows and templates, based on experience.
Seize every opportunity to support all-around growth
Reviews aren’t just about the good stuff! Let your customers know you are listening and let your teams know you are sharing.
“From a customer marketing perspective, Crowdvocate is the first of its kind in helping customer marketing & advocacy practitioners bundle reference management, advocacy management, and marketing as well as customer marketing.”