Harness the power of VoC
Your customer’s voice will always be the one your prospects – and your other customers – hear the loudest. Base identifies Advocacy opportunities and automates ASKs for activities that amplify the voices that matter most.
Voice experiences to drive sales & foster loyalty
- Give prospects a credible source of flowing information to influence their buying decision and address their specific needs
- Focus on customer needs to increase the value they receive from your company
- Align your cross-functional teams around shared business goals
Evaluate experiences based on consolidated data
- Gather data from multiple channels to piece together a more accurate evaluation of customer usage and user experience
- Identify opportunities to deepen engagement and give customers closure on their feedback
Build your program on cross-organizational goals
- Take the helm of a top-down initiative with business impact
- Strengthen prospect and customer engagements by empowering teams to participate in the dialog
- Listen to the market to help your organization understand what prospects and customers need to succeed
Leverage automation and reporting to close the loop
- Use our platform’s inbuilt workflows and automation to move faster towards engagements that reflect customer preferences
- Surface insights to the right people across the organization so that they become actionable
- Close the loop by letting your customers know their feedback has been delivered and implemented
Deliver clear ROI and business results
- A tightly integrated platform, Base is uniquely positioned to facilitate end-to-end ROI tracking and reporting
- Be empowered to earn executive buy-in and grow your team and initiatives
- Unlock cross-company collaborations that will bring your company to the forefront
Launch a review program that flows with value
Improve engagements to open a powerful 2-way conversation with your customers
Nothing is more important than knowing what your customers think and feel about your product or service.
Automate workflows & leverage best practices to move faster & smarter
Move quickly to roll out initiatives that make a powerful impact on retention and acquisition.
Play a pivotal role in supporting your company’s long term growth
Knowing what your market needs to succeed is all-powerful! And, when your customers know you are listening, the relationship wins.
"Base's gamified advocacy platform provides an opportunity to scale our advocates' engagement in what matters most to them. A variety of challenge options means that advocates don't just have one way to share their love and knowledge of HubSpot."