Base Press
Dec 10, 2024
Base.ai Expands Customer-Led Growth Capabilities with Acquisition of 3bears.ai
[San Francisco, California] — [December 6, 2024] — Base.ai, a leading customer-led growth platform transforming customer engagement through strategic innovation and technological excellence, today announced the acquisition of 3bears.ai, a cutting-edge company specializing in AI-driven behavioral analytics. This strategic acquisition strengthens Base.ai's mission to empower organizations with unparalleled customer visibility, proactive engagement, and data-driven interventions that drive retention and growth.
With the integration of 3bears.ai, Base.ai now offers organizations an advanced solution to identify real-time customer pain points, providing the tools to reduce churn, boost adoption, and increase conversions. Leveraging AI-based behavioral analytics through the proprietary Syntemite Analysis framework, 3bears.ai excels in uncovering early warning indicators when customers are struggling and automates precise, timely interventions to re-engage and delight them.
Enhancing Customer Engagement Through AI
This acquisition elevates Base.ai’s capabilities to help Chief Marketing Officers (CMOs), VPs of Customer Engagement, and Customer Marketing, Account-Based Marketing, and GTM leaders achieve three pivotal outcomes:
- Enhanced Customer Visibility Post-Sales: With 3bears.ai, Base.ai provides a 360-degree view of customer engagement and behavior, offering actionable insights to prevent churn and boost long-term satisfaction.
- AI-Driven Automation for Proactive Engagement: Automating responses to behavioral indicators ensures customers are guided back on track before frustration escalates, seamlessly closing the loop between data insights and action.
- Empowering CMOs with Actionable Insights: By delivering advanced analytics and real-time engagement tools, Base.ai becomes the trusted ally for marketing and customer success leaders committed to customer-first strategies.
"Customer engagement doesn’t stop at acquisition—it’s a continuous journey of understanding, activation, and retention," said Gal Biran, CEO and Cofounder at Base.ai. "With the AI-powered innovation of 3bears.ai, we’re transforming how businesses support their customers, giving leaders the visibility and tools to make every interaction meaningful and effective."
AI at the Core of Customer Success
At the heart of this integration is a shared belief in AI-driven customer engagement. By identifying key behavioral indicators and triggering personalized interventions in real time, businesses using Base.ai are empowered to build deeper customer relationships while minimizing churn and providing a full view of the entire customer journey..
Building a Foundation for the Future
This acquisition is part of Base.ai's broader strategy to deliver holistic customer-led growth solutions, combining world-class technology with strategic vision to meet the growing needs of marketing and customer success teams. Together, Base.ai and 3bears.ai are redefining the benchmarks for customer engagement, adoption, and retention.
For more information about Base.ai and its innovative approach to AI-based customer engagement, visit www.base.ai.
About Base.ai
Base.ai is the leading customer-led growth platform, empowering organizations to build stronger, more meaningful connections with their customers. Through cutting-edge AI technology and strategic solutions, Base.ai drives engagement, retention, and growth, delivering measurable outcomes for marketing and customer success teams.
About 3bears.ai
3bears.ai specializes in AI-driven behavioral analytics designed to reduce churn and enhance customer engagement. Its proprietary technology helps organizations understand customer struggles in real time, triggering personalized interventions to improve satisfaction and conversion rates.
Media Contact:
[Kalina Bryant]
[Evangelist ]
[Kalina.bryant@base.ai]
[510-717-3696]