Introducing the AI Engagement OS

B2B companies need more revenue from existing customers, but post-sale processes are fragmented and not built as a true system, which leads to broken journeys and misalignment.

In this session, Gal Biran and Noa Danon show why an integrated AI Engagement OS is now essential for post-sale success.

What you’ll learn:

• What market trends and vision led to this M&A
• How to align GTM teams, namely Customer Success and Customer Marketing, around a single source of truth, shared insights and recommendations, and a centralized customer activation mechanism
• How to productize and digitize onboarding, adoption, expansion, and post-sale programs into customer-facing experiences at scale
• How to preserve journey insights and context across the lifecycle
• How to use AI for next-best action instead of random engagement
• How to create a continuous revenue motion post-sale with a CLG framework
• What metrics count in 2026 and how to present them to leadership

Who should attend:

Leaders responsible for post-sale revenue growth, including:

• CMOs, CCOs, CROs, and GTM leaders accountable for NRR
• Customer Marketing and Lifecycle Marketing
• Digital CS, Customer Success, and Customer Experience

See you in the session.

• AI Engagement OS
• AI and innovation
• Customer-led growth
• Revenue and growth